# My Assistant: questions and answers

> Short, exact answers to the questions people ask about My Assistant: what it is, price, API keys, providers, privacy, devices, languages, files, features, payments and support.

## About My Assistant {#about}

### What is My Assistant? {#about-1}

A private, general-purpose AI chat assistant that runs in your browser and installs as an app; you chat through your own API key or My Assistant credit for €1.99 a month.

### Is My Assistant an AI chatbot? {#about-2}

Yes. It is an AI chatbot and personal assistant: you write, an AI model of your choice answers.

### Who makes My Assistant? {#about-3}

Verge Heights (aplusz.app). It is independent and not affiliated with any AI provider.

### Is My Assistant made by OpenAI? {#about-4}

No. My Assistant is independent; it can use OpenAI models through your own OpenAI API key.

### Is My Assistant a ChatGPT alternative? {#about-5}

Yes. With an OpenAI key you use the same family of models through the API, for €1.99 a month plus what the API costs you.

### What is the assistant's name? {#about-6}

It has no personal name. Asked who it is, it answers "I'm Your Assistant."

### Where does My Assistant run? {#about-7}

In any modern browser on a computer, tablet or phone, and as an installed app with its own icon.

### What is the web address of My Assistant? {#about-8}

myassistant.aplusz.app

### Is there a My Assistant app? {#about-9}

Yes. Install it from the browser with ⬇ Install; it gets its own icon on your home screen or desktop.

### Who is My Assistant for? {#about-10}

Adults (18+) who want one private AI assistant for everyday chat, writing, studying, travel and planning.

### Are the replies written by AI? {#about-11}

Yes. Every reply is AI-generated, and the app says so.

### Can My Assistant make mistakes? {#about-12}

Yes. It assists only; your decisions stay yours.

### What makes My Assistant different? {#about-13}

Your own key from 10 providers, chats that cost less, privacy on your devices, Explore guides, check-ins and 20 languages, for €1.99 a month.

### Does My Assistant have an API for developers? {#about-14}

No. The app's /api/ serves only the signed-in app. This help site offers read-only facts at /v1/facts and an MCP server.

## Price and plans {#price}

### How much does My Assistant cost? {#price-1}

€1.99 a month, with no message limits.

### Is My Assistant free? {#price-2}

There is a free preview of a few starter chats; after that, €1.99 a month.

### How many free chats do I get? {#price-3}

A few starter chats of limited length; the exact number is not published.

### Is there a free trial? {#price-4}

Yes, in the form of the free preview chats; no payment is needed to start.

### Are there message limits? {#price-5}

No. While subscribed there are no message limits.

### Does the subscription include the AI cost? {#price-6}

No. The AI is paid to your provider (own key) or from My Assistant credit.

### How much does the AI cost with my own key? {#price-7}

For about 30 text messages a day with a light model, roughly $0.20 to $1.40 a month of API use.

### Is it cheaper than ChatGPT Plus? {#price-8}

For everyday text chat, usually yes: €1.99 plus about $0.20–1.40 of API use, against $20 a month for ChatGPT Plus.

### How do I pay? {#price-9}

PayPal on the web and in the Microsoft Store app; Google Play Billing in the Google Play app.

### Does My Assistant see my card? {#price-10}

No. Card and bank details stay with PayPal or Google Play.

### How do I cancel? {#price-11}

Settings → Cancel my subscription (or Google Play → Subscriptions); access runs to the end of the paid month.

### Can I get a refund? {#price-12}

The 14-day withdrawal right ends when you ask for the service to start at once when paying.

### Can I get free months? {#price-13}

Yes. While subscribed, each friend who signs up with your invite link and pays gives you one free month.

### Is the price in euros? {#price-14}

Yes, €1.99. The top bar can show amounts in €, $, £, ¥ or ₱.

### Do I get an email receipt? {#price-15}

Yes. Every subscription, top-up and cancellation is confirmed by email.

## API keys and AI providers {#keys}

### Which AI providers work with My Assistant? {#keys-1}

OpenAI, Anthropic (Claude), Google Gemini, DeepSeek, Mistral, xAI (Grok), Groq, OpenRouter, Moonshot (Kimi) and SiliconFlow.

### What is an API key? {#keys-2}

A secret code from an AI provider that lets an app use its models and bills you for what you use.

### Where do I get an API key? {#keys-3}

On your AI provider's own website, in its API or developer section.

### Can I use my OpenAI API key? {#keys-4}

Yes. Paste it in Settings → Your AI.

### Can I use Claude in My Assistant? {#keys-5}

Yes, with an Anthropic API key.

### Can I use Gemini in My Assistant? {#keys-6}

Yes, with a Google Gemini API key.

### Can I use DeepSeek in My Assistant? {#keys-7}

Yes, with a DeepSeek API key; its balance shows in Settings.

### Can I use Grok in My Assistant? {#keys-8}

Yes, with an xAI API key.

### Can I use OpenRouter in My Assistant? {#keys-9}

Yes; one OpenRouter key reaches many models, and its balance shows in Settings.

### Can I use several API keys? {#keys-10}

Yes. Keep several and make one active; switch with one tap.

### Which model does My Assistant use? {#keys-11}

A sensible model from your provider's own list; change it in Settings → Your AI.

### Is my API key safe? {#keys-12}

It is stored encrypted (AES-256-GCM), shown only by its last 4 characters, and sent only to its own provider.

### Does checking my key cost money? {#keys-13}

No. The check is a free "list models" call that uses no AI.

### Does my key work on all my devices? {#keys-14}

Yes. Keys belong to your account, ready on all your devices.

### Can I use my own key during the free preview? {#keys-15}

Yes. The preview chat limits still apply.

## My Assistant credit {#credit}

### What is My Assistant credit? {#credit-1}

A prepaid balance that pays for replies answered by My Assistant, for when you have no API key.

### How much credit can I buy? {#credit-2}

With PayPal: €5, €10, €15 or any amount from €5 to €200. In the Google Play app: €5, €10, €15, €25 or €50.

### How many messages does €5 give? {#credit-3}

About 3,700 everyday messages.

### Is there automatic top-up? {#credit-4}

Yes, optional with PayPal, when the balance falls below €1.

### Does credit pay for my own key? {#credit-5}

No. Credit pays only for My Assistant replies.

### Do I still need the subscription with credit? {#credit-6}

Yes. The €1.99 subscription opens the app; credit pays the AI.

### Can I see my balance? {#credit-7}

Yes, always, with a top-up button.

### What if my credit runs out? {#credit-8}

Top up, switch on auto top-up, or switch to your own key with 🔑.

## Privacy and data {#privacy}

### Does My Assistant use cookies? {#privacy-1}

No. No cookies, no trackers, no analytics pixels.

### Where are my chats stored? {#privacy-2}

On your own devices, synced directly between them; not on the server.

### Does My Assistant sell my data? {#privacy-3}

No. Data is never sold, rented or shared.

### What does the server keep? {#privacy-4}

Account data only: email, first name, assistant choice, language, subscription status, device labels, encrypted keys, credit and similar records.

### Does My Assistant read my conversations? {#privacy-5}

Conversations stay on your devices. Requests answered by My Assistant pass an automated safety check; only timestamps of that check are kept, for 30 days, never content.

### Is sync encrypted? {#privacy-6}

Yes. Devices sync directly, end-to-end encrypted; the server only introduces them.

### How do I delete my data? {#privacy-7}

Settings → Delete account: instant and permanent.

### Are inactive accounts deleted? {#privacy-8}

Yes. After 24 months with no subscription, credit or use.

### Is my period data private? {#privacy-9}

Yes. It stays on your devices only.

### Does PayPal see what I chat about? {#privacy-10}

No. PayPal receives only an anonymous account code.

### Does My Assistant train AI on my chats? {#privacy-11}

My Assistant keeps no conversations; your chats go only to the AI provider you choose, under its own terms.

### Do I need a password? {#privacy-12}

No. You sign in with your email and a 6-digit code.

## Devices and sync {#devices}

### On how many devices can I use My Assistant? {#devices-1}

Up to 3 devices per account.

### Does My Assistant sync between phone and computer? {#devices-2}

Yes, directly between your devices while two are open at the same time.

### What syncs between devices? {#devices-3}

Chats, pins, titles, saved replies, reminders, check-ins, files, the period tracker and Explore guides.

### What if I add a 4th device? {#devices-4}

It is refused; free a spot with ↺ on an old device or in Settings → Your devices.

### What if I lose my phone? {#devices-5}

Remove it in Settings → Your devices from another device; your chats are on your other devices and in your exports.

### Can I back up my chats? {#devices-6}

Yes. Export your history to a file and import it on any device.

### Does a new device need a code? {#devices-7}

Yes, once; afterwards it opens straight in.

### Can I sign out of one device only? {#devices-8}

Yes. ↺ signs out that device; your account stays saved.

### How much space does it use? {#devices-9}

Settings → Space on this device shows it, with the room left.

## Languages {#languages}

### Which languages does My Assistant support? {#languages-1}

20: English, Spanish, Chinese, Hindi, Arabic, French, German, Portuguese, Russian, Japanese, Korean, Italian, Indonesian, Vietnamese, Thai, Turkish, Polish, Dutch, Ukrainian and Persian.

### Does it answer in my language? {#languages-2}

Yes. Replies follow the language you type in.

### Can I set a fixed reply language? {#languages-3}

Yes, with ⇄ Reply language, kept on the device.

### Does it support right-to-left? {#languages-4}

Yes, for Arabic and Persian.

### How do I change the app language? {#languages-5}

Tap 🌐; the device language is chosen automatically at first.

### Are emails in my language? {#languages-6}

Yes. Emails follow the app language.

## Chat features {#chat}

### Can I have several chats? {#chat-1}

Yes. Start a new chat at any time and reopen earlier ones.

### Can I pin a chat? {#chat-2}

Yes. Pinned chats stay at the top, the latest pin first.

### Can I delete a chat? {#chat-3}

Yes. 🗑 removes it from your list; it stays on your device and in exports.

### Can I edit a message? {#chat-4}

Yes. Editing resends it and replaces the reply.

### Can I retry a reply? {#chat-5}

Yes, with Try again under the reply.

### Can I stop a reply? {#chat-6}

Yes. Stop replaces Send while a reply is written; what was written stays.

### Are replies streamed? {#chat-7}

Yes, word by word.

### Does it show code nicely? {#chat-8}

Yes: a dark colour-coded panel with Copy and Download; web pages get a Preview.

### What are Short answers? {#chat-9}

⚡ gives the shortest possible replies; double-tap to make it your default.

### What are quick prompts? {#chat-10}

Four chips on an empty chat: your recent first messages, or four starters.

### Who writes the chat titles? {#chat-11}

The AI, after the 1st, 5th and 15th messages, then every 10.

### Can I save a reply? {#chat-12}

Yes. Saved replies have their own page.

### Can I share a reply? {#chat-13}

Yes, as text or an image card, with "via My Assistant · myassistant.aplusz.app".

### Can it read replies aloud? {#chat-14}

Yes, where your device has a natural voice for that language.

### Can I talk to it? {#chat-15}

Use your phone keyboard's dictation key to speak instead of typing.

## Files and photos {#files}

### Can I attach files? {#files-1}

Yes, any file; drop it on the chat or use Attach.

### What files does the AI read? {#files-2}

Text, code, data and web-page files up to 2 MB, and images up to 5 MB for vision-capable models.

### Is there a file size limit? {#files-3}

No fixed cap; files are kept on your device, limited by its space.

### Can I send phone photos? {#files-4}

Yes, HEIC included; they are shrunk on the device first.

### Can it give me files back? {#files-5}

Yes. Pages and code it writes come back as downloadable files.

### Are my files uploaded to the server? {#files-6}

No. Files stay on your device; readable ones go only to your chosen AI with their message.

### Do files sync? {#files-7}

Yes, between your devices, directly.

### Are files sent again with every message? {#files-8}

No. Each file goes once, with its own message, to keep costs down.

## Explore, reminders and more {#tools}

### What is Explore? {#tools-1}

A personal city guide: enter a city and country, then choose exploring the city or meeting local people.

### Are Explore guides saved? {#tools-2}

Yes, under "Exploration / Travel" or "Meeting Locals", synced to your devices.

### Can My Assistant remind me? {#tools-3}

Yes. "Remind me later" notes pop up on time.

### What are check-ins? {#tools-4}

Follow-ups: mention an event and it asks how it went, 1 to 14 days later.

### Can I turn off check-ins? {#tools-5}

Yes, in Settings → Check-ins.

### Is there a period tracker? {#tools-6}

Yes, for accounts with the female assistant.

### What are the watch faces? {#tools-7}

Wristwatch and Breathe, full screen, for accounts with the male assistant.

### Can I change the colours? {#tools-8}

Yes: 8 themes plus automatic light/dark.

### Can I make the text bigger? {#tools-9}

Yes, A+ / A− from 12 to 22, kept per device.

### What does Hide do? {#tools-10}

It hides the side and top-bar icons and Attach for a wider chat; Show brings them back.

## Account and support {#account}

### How do I sign up? {#account-1}

Open myassistant.aplusz.app, enter your email, choose a female or male assistant, and enter the code you receive.

### Can I use a throwaway email? {#account-2}

No. Use your everyday email.

### Can I change my name? {#account-3}

Yes, in Settings → Your name, with an optional photo.

### Can I change female or male later? {#account-4}

No. The choice is made once at sign-up.

### How do I delete my account? {#account-5}

Settings → Delete account, type DELETE; with credit left, use it up first.

### How do I report a reply? {#account-6}

⚑ Report under the reply; every report is reviewed.

### How do I suggest a feature? {#account-7}

💡 at the bottom of any page; every idea is read.

### How do I contact support? {#account-8}

From inside the app: 💡 Suggest a feature at the bottom of any page reaches the team; ⚑ Report flags a bad reply.

### What is the minimum age? {#account-9}

18 years.

### Why are My Assistant replies paused? {#account-10}

Repeated flagged requests pause them for up to 30 days; your own key keeps working.

### Does the app update itself? {#account-11}

Yes, silently.

### Where are the Terms and Privacy pages? {#account-12}

In the app at myassistant.aplusz.app, in every language.

---

HTML: https://myassistantappsupport.aplusz.app/en/faq/
JSON: https://myassistantappsupport.aplusz.app/v1/faq?lang=en
Tool: https://myassistantappsupport.aplusz.app/mcp
Source: the live My Assistant app and its own pages (https://myassistant.aplusz.app/en/), retrieved 2026-10-15
Licence: https://myassistantappsupport.aplusz.app/license.xml
Cite as: My Assistant App Support (Verge Heights), "My Assistant questions and answers: 120+ answers about the AI chat app", retrieved 2026-10-15, https://myassistantappsupport.aplusz.app/en/faq/